Multichoice taking money left right and centre!

Multichoice never deducted money from my debit order September month DUE TO TECHNICAL ISSUES ON THEIR SIDE but was kind enough to inform me that if I don't make a payment before the 20th of September they will take a double payment for October. So I did made a payment on the 18th of September, after all I did budget for my expenses and surely couldn't afford having a double payment for October month. <br> GUESS WHO TOOK A DOUBLE PAYMENT ANYWAY??? Am I suppose to have issues with this service provider every month for the service I pay for ON TIME EACH MONTH YEAR AFTER YEAR? Was it my job to inform you (and spend another 30 minutes holding) that I did make a payment? I hope you don't pay people salaries to check you bank statements because you are wasting your companies money. I GUESS IT WILL TAKE ME ANOTHER 7 DAYS CLEARING UP YOUR MISTAKE JUST LIKE THE PREVIOUS ONE.