1 reviews | Active since Nov 2009
Multichoice taking money and no service
<p>Called call centre to reconnect my account,debit order scheduled and went off,however service is not being reconnected due to money not reflecting on their system,so essentially they are being paid for a service they are not providing.</p> <p>Call centre cannot reconnect or refund due to this and nobody seems to be able to sort the problem out.</p> <p>What a waste,seems like cancelling the service was the right idea 1st time round.</p>
Then to boot...please hold while we are fixing the problem...10 minutees later a combeback,please hold some more,20 minutes later and still holding?
Leave the customers on hold and they will go away possibly while nothing actually gets resolved?
Really childish strategy.
Then to boot...please hold while we are fixing the problem...10 minutees later a combeback,please hold some more,20 minutes later and still holding?
Leave the customers on hold and they will go away possibly while nothing actually gets resolved?
Really childish strategy.
Dear Carlo
We are unable to access your DStv account. Kindly provide us with one of the following details :
• MultiChoice Customer Number
• ID Number
• Decoder Serial Number
• SmartCard Serial Number
As soon as we get the above details, we will assist accordingly.
Regards
Elna
Dear Carlo
We are unable to access your DStv account. Kindly provide us with one of the following details :
• MultiChoice Customer Number
• ID Number
• Decoder Serial Number
• SmartCard Serial Number
As soon as we get the above details, we will assist accordingly.
Regards
Elna