Multichoice systems

Multichoice is supposed to be a digital company... far from it!! Their systems are antiquated and not up to standard! I have 12 decoders on my profile (accumulated over years) but I cannot get them removed - makes no sense!). I tried to get a new decoder activated today but their "systems are slow and not responding" - how can you run a customer service dependent business with non-responsive systems? When you phone the call centre, you get asked to input your SA ID number for identification, and then some 3-4 minutes later, you get asked to provide it again to the call centre operator! Come on, Multichoice, lift your game!!