Multichoice Suspending my viewing

I have been a loyal client of Multichoice since 2009 and have been receiving the best customer service but recently I have been experiencing challenges in regards to my viewing of the Dstv Package that in subscribing to. My viewing is being suspended for no apparent reason as I am not owing anything to Multichoice but have a credit of R100+ in my account. I started experiencing such on the 20th of December 2017 and I contacted Multichoice and asked them to rectify the problem as it us not my fault that my viewing is suspended. They informed me that there's a error that is being made by the system. The consultant promised to reconnect me but ended up withdrawing a reconnection fee of R50 from the credit I have on my Multichoice account, I then requested to speak the supervisor and my request was granted and the supervisor managed to reverse the reconnection fee debited from my credit on my account. This morning of the 26th of December 2017 I find myself experiencing the same problem of suspension of my viewing and when I use the self service I find that I don't owe anything and that all my decoders are active but on my screen I have an E16_04 message telling me that my account is arrears. Multichoice partake care of your loyal clients/ customers it is not nice to pay and not get value for your money. Thank you.