MULTICHOICE SUPERVISORS RUNNING AWAY FROM RESPONSIBILITIES

I downgraded from premium package on 14 September 2019. Since then I am having endless problem with my account. I am charged R99 x2 for ShowMax.i have called numerous times but received different stories from all agents . On the 21st May 2020, called their call center spoke to Thandiswa for almost 2hrs. She gave me an amount of R619 to pay & she said she can see the double charge will get account to credit my account. Yesterday Booom !!!! my services are suspended. Called again told some stupid story by an agent then she drops the call , called again requested to speak to a supervisor, put on hold for 30 minutes, then Nokuthula told me that they are all busy but by 5pm will get a call from 1 Sup, didn’t happen . Called again 5:30 pm . Requested a supervisor, put on hold the longest time again , then came an arrogant Cavin Govender who told me that he has the highest power & authority to take decisions. But couldn’t open my line bcos he first had to escalate my query & will be resolved in less than 24hrs. Until now service suspended. No call from multichoice. No supervisor from the call center . I WANT MY REFUND & SERVICE REINSTATED . Or CANCEL IF U CANT GIVE BETTER SERVICE