Multichoice sucks

I have been complaining for almost a month and no one can explain whats going on on my account, i was disconnected cos apperently i owed an amount of R380 of which i could not understand as i made payment of R650 on 26/08, so i get told there was a balance of last month that was brought forward which is lies cos i had no balance on my account, get to the stateme t and noticed that an agent has activated my family package of R250 from the 02/08 till 26/08 without my consent as we watch explora and have the compact plus subscription, so that R250 you expect me now to blame for an error made by ur staff, so i have to pay a R250 plus R50 reconnection fee as if my fault olus i access fee of R85 for pvr after being told pvr is free with extra view and explora olease aort this out im not in the mood for calling the call centre nobody helps and u are placed for hours on hold