Multichoice SUCKS!

I have tried to sort out my account with Multichoice on various occasions. I have pleaded, begged, lost my temper, shouted and given up before. Yet Multichoice wipes their backsides on customers' complaints!

I have, since the end of Des 2020, changed my holiday home Compact Plus package to a monthly subscription. Before I changed it the balance indicated on the MyDSTV App indicated the amount to pay as R1548 and a few cents payable on 6 Jan 2021.

After changing, the package remained a Compact Plus package, only the subscription status changed. Al of a sudden my app indicated the amount to be paid as R2100 and a few cents. I gave it a day and phoned again to query the sudden increase.. The agent started shouting at me and I warned him that I did not like the way he spoke to me. Eventually I put the phone down on him.

I phoned a little later and asked the lady to speak to the Team Leader. She explained that they are working remotely and that she will send a request to the Team Leader to contact me. If memory serves, it was on 29 or 30 Dec 2020. Today is the 3rd 0f Jan 2021 and I am still waiting for that Team Dropper to phone me back. -1 000 points for him! Needless to say,

Since then I had to phone every day. The next phone call I made was to a very helpful lady. She managed to change my package the way I wanted it and fixed my account. She then explained that her supervisor was not available at the moment and that she could not give me an amount to pay exactly as he had to authorise the changes. She indicated that the amount should be about R2 100. She also promised to phone me back once the approval was done to advise me the exact amount to pay. I am still waiting with baited breath for her phone call.

On 2 Jan 2021, still waiting for the above phone call, I phoned again as my amount to pay increased overnight to R2 800 odd. Again I tried to have my account sorted out. I informed the agent that I would pay R2 000 and requested her to make a note on my account that I will pay that amount as I do not have access to an updated statement and Multichoice is unable to provide me with an amount to pay as, every time I phoned in, the amount changed.

I then went through all the data given to me during my previous phone calls and came to an amount of just under R1 800 outstanding on my account. I then paid R1 800 towards my account.

This morning, 3 Jan 2021, I checked and found that the app now indicated that the outstanding balance on my account was R1 030,76. Shortly afterwards, I received an SMS stating that to stay connected, an amount of R361,09 has to be paid by 6 Jan 2021.

This message is firstly an open threat that my viewing will be terminated if I do not pay the specified amount and secondly, according to me, an amount that materialised from thin air as I still do not have a statement an up to now, no one could provide me with a definite amount to be paid on 6 Jan 2021.

I phoned in again and then put the phone down on an agent who got very irritated because she tried to convince me that computers malfunction. They don't and I know it as I build and program computers myself. Only the human being who writes the programs for the computer, "malfunctions".

I am sure Multichoice can afford the best of the best programmers and software to sort out their accounting mess. (See my previous reports on HelloPeter).

I will now pay the amount of R361,09 and I dare Multichoice to terminate my viewing for non-payment on 6 Jan 2021!

Considering your one star rating, Trust score of 3,2 and Net Promoter Score of -83, only a blind person will not be able to see that Multichoice's service SUCKS!

They are not even close to being a reputable company, not listening to their customers, employing some people who do not do their jobs properly but get paid even so, bombard us with rerun upon rerun upon rerun of programs and expect us to wag our tails in happiness.

It would surely be great to have a sliver of hope that they will sort out thier act but I am afraid that will not happen.