Multichoice sucks

I’m very angry and disgusted by the service I got from multichoice, changed my decoder to explora the installer came before the explora was delivered to install the eye and all and advised me to give him a call once the explora was delivered which was done the 2nd day after the installation. He then asked to give me instructions as what to do next which I did, was then advised to phone the call center to deactivate the one I had before and activate the explora which cost me a lot of airtime and explora still not activated. Was advised by the consultant who spent 1hour with me on the phone to take it to multichoice center, did that and the gentleman said to me there’s nothing he can do the guy who installed is the one that’s suppose to help. Installer, call center and the multichoice center failed me and my budget took a strain in these difficult times.