Multichoice sucks!

I have yet again had a terrible #Multichoice experience. I have 3 decoders, one that has Easyview for the lady that works for me, one that had Easyview for my mother and one that had Premium for us. We disconnected the Premium decoder years ago and got internet and Netflix, working excellent. End of July 2019 I upgraded my mothers decoder to #DSTV Access and paid the money that I was told to pay. Three days ago I got an sms that our premium connection has not been paid and we have been disconnected. They disconnect my household's decoder, the one on easyview for which I paid! Upon enquiry, phoning several times speaking to different people and eventually to someone that understood that the fault was not our fault, but that they connected our premium decoder when they upgraded the other one to Access, they still said that I am now owing R260, not the whole premium amount, but for the period it was on. They have escalated this to their finance department to rectify, but will not reconnect the easyview decoder until the matter has been resolved, which could take up to 12 working days! I am so fedup with #Multichoice, that is why I gave it up, but unfortunately I don't have other options for the people I have to give it to that don't have money to pay for internet and other packages.