Multichoice sucks

On 3 Nov I made an EFT payment of 800 to only find they switched it of. called in and my payment didn't reflect so I sent proof of payment. After countless calls costing me a lot of money, they promised me it would be sorted out now and I should switch to debit order then it will never happen again so that's what I did. On 2 Dec I saw Multichoice took a double subscription so I called again and the said my 800 payment doesn't reflect, after they promised me the problem is resolved. I reversed the money they took from me and would now like to know how much I should be paying. They still cant tell me. I had 3 people telling me they would call me back and I am still waiting for their calls. You pay a huge amount every month and this is what you get. The amount of phone calls I made due to a mistake from DSTV is equal to one month subscription plus my time and effort and inconvenience caused so hopefully they will have some respect and give me one month's subscription free. AFTER my problem has been resolved. In two months time they took R2400 from me. get you finance/billing/call centre in order. This is totally unacceptable. and can you please make sure you call me back this time