Multichoice Suck..

After numerous calls, emails and going to my nearest branch in Bloemfontein my Explorer still doesn't function the way it suppose to. Keeps giving me error code I'm not premium subscriber, but I am. Can't watch catch-up, boxoffice, playlist pause record. This is unacceptable for the amount one must pay each month. No one at multichoice can help me or solve my problem. So what is the use of their call centres and branches? Fed up..