Multichoice stopped my viewing after i payed full amount

My name is Megan. I made a payment of R429 on the 3rd of May at pep store on the bluff. The cashier's name was Lindokuhle. Multichoice stopped my viewing on the 6th of May. I went there same day to ask them what's going on. The consultant (Lungi Vilakazi) had told me that she does not see the payment, which was strange because I showed her my receipt as proof. She insisted that it's not showing on her system. I asked if they are in contact with the stores where we pay, she said no. She then made a copy of the slip, took it to some office asked me to pay R50 for reconnection and said she's waiting for them to put money in my account then sent me off. Got home the tv was connected until the 10th May (Today). I'm now paying busfare again to go back and find out what's happening...I'm disappointed Please assist in investigating this matter. If they have technical problems it's still not my fault. I have to now take this to court because an amount of R429 was paid for the month. There is some ******** behind the scenes here.