Multichoice still not answering me

It's been more than a week since I've submitted a complaint.<br> They had someone phone me who couldn't answer my question.<br> Twice I was told they would get back to me.<br> I paid insurance on my PVR with dual-view functionality.<br> All I'm asking is that you replace my faulty PVR with devices with the same functionality.<br> I know the policy doesn't cover Links and Cables either but there is nothing wrong with my current links and cables unfortunately due to multichoice's incompetence to initiate additional cover in case of product discontinuation I now have to make all these replacements. I didn't anticipate all this. How do I now ensure that I'm reimbursed with the same functionality? You exploit people on a high scale. Have you know shame?