Multichoice steeling my money and customer service are non existant!

After speaking to 3 agents nobody is updating and investigating my account. Payments debits are just being taken and add on not being removed with additional cost on my bill. Logged a complaint twice and nobody bothers to escalate it. A lady calls me back to survey me after I gave it a poor rating and just decided she had enough of hearing what the situation is and hung up the phone,didnt call back. Was being very polite to her and was not abrupt at all, she literally just hung up the phone. It's unbelievable that this is the culture at multichoice where nobody gives a Hoot.