MULTICHOICE *****S OUR MONIES!

We reconnected our services with DSTV this year to enjoy watching the Rugby World Cup Final in the comfort of our home. We did everything DSTV Multichoice requested us to do (pay reconnection fee as well as a month upfront=R1644.97). Only to get stuck on an error neither DSTV nor anyone else could clear. After getting fed-up with no-one able to clear the error, we decided to disconnect again because it was a lose-lose situation. DSTV assured us they would refund us the monies paid into their account (reconnection fee & month upfront). We were told it would take finance department between 2 (two) and 48 (fourty eight) hours for finance department to contact us back to start the refunding process. No-one has eversince contacted us. We have been phoning nonstop. Everytime we contact them to follow up on progress we were told the same thing over and over again (it would take between 2 (two) and 48 (fourty eight) hours..... Well, we started phoning on the 1st of November 2019. I BELIEVE OUR 2-48 HOUR MARK HAS DAMNWELL PASSED ALREADY, MULTICHOICE!!!!. Today is the 18th of November 2019 and still nothing. We have however received a very snotty email from some lady in finance department requesting our POP's of monies paid into their account - which I then sent the requested documentation through asap. She responded back requesting our DSTV account number - I also sent that immediately upon request. When I contacted them again today at 16h33 we were then told that they had already given us a refersal to the amount of R704. and that the refersal was done on the 1st of November 2019. I have checked our bank statements and I wasn't surprised at all to see that there wasn't any refersals or refunds made from them. THEY CLEARLY **** AGAIN!!! The consultant I spoke to this afternoon, Ms. Mbatha stated that they are only able to refund us an amount of R1531.61. When I asked why they are not able to refund us the full amount of R1644.97 she responded by saying that bank charges also need to be deducted. NO WHY ON EARTH WOULD I PAY ANOTHER SET OF BANK CHARGES WHEN I ALREADY COVERED THAT WHEN WE DEPOSITED THE RECONNECTION FEE AND MONTH UPFRONT!!! I CANNOT PAY BANK CHARGES FOR YOU TO ACTIVATE MY ACCOUNT AND PAY BANK CHARGES AGAIN SO YOU COULD FIX YOUR ISSUES, MULTICHOICE!!!! This is rediculous!!!!!!

We have already given our banking details to them to refund us.

On one of the occasions where we contacted DSTV to follow up, we were told that our account was in a credit to the amount of R3027.22. This afternoon when I spoke to Ms. Mbatha and asked her how they got to the R3027.22 she stated that their system has a glitch. So now Multichoice as admitting they are stuffed up. Because their systems are ******* and by the lies we were told I found it very hard to think they are not in the wrong.

We have spent over R200's airtime contacting Multichoice back everytime, because even though they say that they will contact you, THEY NEVER DO!

I want my full refund of R1644.97 and I want them to refund me the amount of airtime value back for all the time I had to put airtime on my phone to contact them following up on progress.

When your household only has one breadwinner, this can turn into alot of money wasted to do Multichoice's work for them.

I will not advise anyone to join with this pathetic service provider. At this moment I regret every moment joining them in the first place!!! ABSOLUTELY PATHETIC USELESS SERVICE PROVIDER!!!!!!!!