Multichoice *****ing my money

I recently bought a PVR decoder from a friend as we still have the very first of decoders. When we did the transfer of ownership, I specifically asked that it should not be activated as we cannot afford the new installation at the moment. The lady that assisted me ensured me that I have to request for it to be activated and our current decoder to be cancelled. I even phoned again a few days ago to confirm that only one subscription will be deducted from my account and yet again, a very friendly lady confirmed that I will only pay for the active decoder. So to me surprise, a debit order of R1048 went off my account last night. When I queried it, the lady that took my call told me that the new decoder was activated when we did the transfer of ownership and was disconnected two weeks later as there was no payment. I insisted that I be refunded that R349 that went off my account without my permission and ask to speak to her superviser. Instead, I was disconnected. I refuse to pay for something that is still lying in a box and find this truly unacceptable. I've been a loyal customer for many years and this is the first time that I've received such terrible service.<br>