Multichoice *****ing from my bank account

After noticing a unauthorized debit order going off from my account on the 26th of September 2019, and releasing its Multichoice, I contacted them immediately stating that i don not pay via debit order and that payment is normally made on the website /app with my credit card and in actual fact was paid already. The consultant told me that on her side she can see that the debit order option is activated when i asked her how this is possible and that i have been being dstv the same method for probably 2 years due to having issues with debit orders going off twice, she couldn't answer me as I told her I never consented to the debit order and that there was no amounts outstanding. To me this is *****ing I did not authorize any deductions to be made and after being promised a refund I am still waiting, why must i wait for me own money to be repaid? This to me is the last straw with Multichoice / dstv, the are not only the worst service provider but also a bunch of ****** *****ing from customers bank accounts. I can see how this once big company will fall just like other big players that thought they would never go under. You are about to loose another loyal customer.