Multichoice *****ing from my account

On the 6/09/2022. I called your useless office and advised that I am changing bank accounts. I emailed the proof of change of bank 3 times with no reply eventually Mondli Mdleko responded asking for "Kindly email us your proof of banking details from the bank" Then again I received and email form Gugulethu with a form that I had to fill in, which I duly did and mailed back. Nothing was done, I called in at the beginning of October to let them know that The Debit order had not gone through and I was assured that it was. When I checked my old account it was noted that Multchoice tried to debit my old account!!!!!!!!!! . Eventually the gent assisted and uploaded my new details as previously emailed. On the 6/10/2022 I noted that my new account was double debited. I never gave permission to have my account double debited. When I called in every single excuse under the sun was given. I was then told my account will be credited with R945 within 7 days. Today is the 26/10/2022 and nothing has reflected. I have called numerous times about my refund and was told it has been done but it will not reflect in my account. This morning I spent over an hour on the phone with "Nomthando - not sure of spelling", I asked to speak to a manager and was advised he is not at work at the moment and will be in at 1:30pm, I asked to speak to any other supervisor and I was told that their is no one else. I asked her what the Managers name was and she refused his name and said she will get him to call me back, which I know will never happen. I asked to be put through to the CEO office and she also refused. The fact that Multichoice thinks they can debit my account with what ever amount they like is ***** and theft. I have had enough and will be going to SAPS to lay a charge of ***** and theft against Multichoice. Furthermore, I will be cancelling my debit order with Multichoice and will only do EFT from now until the End of January 2022 where I will be canceling my subscription. Please note that I pay for my daughter, my son and my mothers DSTV subscriptions with will also be cancelled end of January 2023. How DARE you ***** from my account. How dare you. this is pure theft and self enrichment. I will email Multichoice the SAPS case number. Disgusting service!!!!!!!!!!!!!!!!!!!!!!!!