MULTICHOICE *****ING FROM CUSTOMERS

The public should be aware that Multichoice is debiting customers accounts for monies not due to them. This happened to me last year and it took months for me to get my money back after I picked up the unauthorised debit on my bank account. In the interim they earned interest on my R800. If they do this to 10,000 customers it's a good money making scheme for them but it is *******. This is theft and they should be ashamed of themselves. They debited me again in January 2016 for R162 and once again in March for R373. I paid my subscriptions in advance for the year and after the R373 debit they overcharged on the annual subscription debit by R341. After several calls to them, they have not refunded me on any of these as yet. I asked them numerous times for an invoice or statement for the annual payment that I made on 20/03/2015 but I'm still waiting. Apparently their consultants cannot go back a year for documents due to a system upgrade. Whose fault is this? They are failing to comply with legislation as customers are entitled to tax invoices. As a VAT Vendor they should be supplying customers timeously with the invoices. They should check ref. no. ***5-i225 and ***5-i230