Multichoice Staff stupidity

Tuesday 3 Aug 2021 while we were watching tv our tv screen just went blank, we checked the cables took out the chip but it back in switch the decoders off & on but nothing happened. So Wednesday 4 Aug 2021 we went to Multichoice N1 City where we learned the site in Joburg crashed so they cleaned our explora & after 2hrs we were on our way. We got home plugged in the explora & it played then we switched on the normal pvr & it kept on saying waiting for communication frm main decoder we then checked the cables again but no change on the pvr we then tried to rewind something on the decoder but error msg showed cnt rewind on a pvr machine. We then went back to Multichoice N1 city explaining how everything was connected wrong on their side & this african lady assisting at cubible 33 had the audacity to tell me we need a technician we have a look at our dish outside NOW HOW THE HELL DOES ANY OF THIS MAKE ANY SENSE!!!! HOW *********** CAN YOU BE!!!!