KM
Kay M
1 reviews | Active since Sept 2015
10 Sept 2015, 11:58
Multichoice Staff no manners
On the 8th September our account got cut without notification, we called into the call centre and spoke to 3 different consultants who all failed to tell us what the problem was, and kept telling us they would call the manager and end up hanging up the phone.If this is how Multichoice trains their staff then I would rather go to Top TV.im so disgusted and disappointed at the service I got.rude rude rude.
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DStv (MultiChoice)'s replyOfficial
14 Sept 2015, 12:48Hello NonkuMdu,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply14 Sept 2015, 12:48
Official
Hello NonkuMdu,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team