MULTICHOICE STAFF BAD ATTITUDE AND NO COROSPONDEC

IN MARCH 2015 WE DID A DECODER SWAP. WE WEREN'T INFORMED THAT THE WARRANTY IS ONLY VALID FOR 3 MONTHS. ON 8 NOVEMBER 2015 WHEN OUR ELECTRICITY CAME BACK ON OUR SECONDARY DECODER WAS NOT WORKING NO POWER CAME THROUGH. WHEN I PHONED THE MULTICHOICE CALL CENTRE THE LADY TOLD ME THAT THERE IS NO INSURANCE ON THE DECODER HOW EVER WE REQUESTED INSURANCE WHEN WE TRANSFERRED THIS ACCOUNT FROM MY NAME TO MY MOMS NAME. WHEN MY MOM EMAILED MULTICHOICE YESTERDAY THEIR REPLAY WAS AS FOLLOWS: Dear DStv Customer,Thank you for your enquiry. In reference to your email received, please note that decoder care insurance is not offered on older decoders