MULTICHOICE staff are either TOTALLY *********** or dishonest ******!

On 7.11.2017 I logged my first complaint. I was being charged for a SECOND smartcard that I did not have. This charge had erroneously occurred in June month when I had upgraded from DST Compact to Premium. Zandile assured me that I would receive a credit (Ref ********** / I47). Well, surprise, surprise – I did not get it! I repeated my complaint with Dineo (Ref I51), again no luck, despite being promised my credit would take place. On 11th November, I demanded to speak to the Manager. Mandla promised to sort it out and phone me back….I’m still waiting for his call!

On 10th December I spoke to Nontsikelelo (Ref 71). Same story, promised me a credit of R5 260 in 3 or 4 working days. Well, I am still waiting!! I was also informed that my verbal discussion with DSTV was checked (tapes) and I HAD NOT REQUESTED A SECOND SMARTCARD TO BE ACTIVATED. Similar story with Mpho Mokou 19th December.

What does DSTV expect me to do now? I thought of approaching my lawyer and issuing a letter of demand. Is this really necessary just to receive a credit for THEIR MISTAKE?