*********** multichoice staff

Good day..since monday 08/09/2025 ...i reported a faulty decoder. I went to my neaarest multichoice outlet and aftet checking it it was discovered its actually the satellite dish. I reported it to the nr i was given. Sent numerous emails. Keep getting a response that says 48hours someone will contact me. Yesterday the 11/09/2025...i phoned another nr which connected me directly to the insurance people. They claim they hv no knowledge of a report of a faulty satellite dish bt after a very lengthy call which took all my airtime ive been told within 24hrs someone will contact me. Ive been told that my request will fast tracked...so up intul this hour no calls from them and i dont hv any airtime to make anymore calls..i think that multichoice is treating my 89yr old mom who pays diligently every month her contract plus insurance, very very pitiful....my contact nr..***