Multichoice staff

Multichoice is a great company but the staff are rude and disrespectful and very lazy they dont do their work right i was told to pay an amount and i did so only to find out it wasnt the right amount so i had to pay twice in one month.. i asked to be put threw to a manager she put me on hold on which i believed she put me threw to a manager then she left me on the line for about 30mins i called again and it was someone else obviously not wasting time i ask to speak to a manager the agent told me they dont have a line for managers in the call centre and they never had which mean she did keep me on the line till my airtime run up because they trained not to hung up on a client.. i am done with multichoice i wasted so much money on them because of the staff messed up i really hope i saved someone a lot of money