multichoice special advert ****

My wife and I app**** for a special advertised by mutichoice in which you get the explorer and all cost included for two years for R799.00 per month. We were accepted and the decoder sent to us which worked fine - all was well until billing came from multichoice they loaded incorrect dstv package and charges - we have since made various calls to multichoice and even sent them a letter and have the reference number for the letter to them - since nothing has been done by multichoice to rectify the situation and they refuse to credit us with the overcharges - they hold onto money which they were not entitle to and charges and so they gain interest on our finance - charging us for a dstv package we never app**** for is in itself ***** - we got a call from a call centre agent to ask if we were assisted - now how can we be assisted when no one at multichoice has done anything to rectify and ensure that we are well informed regarding the matter - multichoice do not talk to their customers and seem to have no intent on ethical operations and ethical customer service - this is either a **** or a way to gain funding from customers as the unnecessary cost to customer. tis is disgusting servic