multichoice so much LESS

<p>I would like to express my greatest disatisfaction with DSTV multichoice,on the 15/05/2017 i woke up to the decoder being disconnected,and when i phoned the multichoice i was advise that they have been billing me for premium whilest I am on Extra so the gentleman i spoke to put me on hold to go and confirm with their supervisor about recrediting the premium billing back into my account and reconnect the dish.</p> <p>on the 16/05/17 i woke up to find the dish disconnected again,then i phoned and the gentleman i think its Bradly advised that they have send the request to the billing department to recredit the account and he reconnected,to my suprise on the 17/05/17 the same error,i was disconnected i phoned again and was promised the same thing by Irene recredit and reconnected,this continued for the whole week until on friday when i phoned i asked for a supervisor so that they can explain exactly what is going on with the account,and he Duncan advised that he will definitly make sure the account is recredited and we will not experience the disonnection again,i asked him to check the account when he comes in on the 20/05/2017 and reconnect so that i wont have to phone again,but he assured me that it will not be disconnected again.</p> <p>To my suprise when i woke up on 20/05/17,we were disconnected,and we phoned again for reconnection,Simphiwe asked a lot of question on why was i disconnected,when last did i pay the account,why dont they have records/history of what is happening so that they dont have to ask pointless question and waist my airtime further,well we were reconnected and Duncan phoned arount 8:30 AM to reassure us that he has escalated the matter to billing department.</p> <p>Sunday 21/05/2017 on my birthday i woke up and not suprised anymore disconnected,i phoned again spoke to Thobekile and was reconnected and Duncan phoned again i dont know for what because he is not doing what he was suppose to do which is check the account and reconnect before i can even phone.</p> <p>Monday 22/05/2017 i was disconnected again,so im not suppose to check the headlines,wheather updates for an error that i did not create,i make sure i pay my premium every month and the amount already spend on telephone bill is more that my montlhy subscribtion.</p> <p>well i have to say on 23/05/2017 it was still on,it means the over billing was resolved,but now the channels always switch back to channel 100 dstv,when i go back it says im not connected so i want to know what is happening now,i am going to phone again to query about this error that is going on,and i have just paid for the June premium,what exactly is going on.</p> <p>I want to be reimbursed for the phone calls i have made for the past week and the one i am going to make now,hopefully this error will be resolved immediatly as i am not feeling anything at the moment,i am getting so much less from Multichoice.</p> <p> </p> <p>uncertisfied loyal customer</p> <p>N Nhlabathi</p> <p> ********** </p>