MultiChoice silence as a response

Given my last review on MultiChoice with no response, it not a surprise to me,they get annoyed,angry when they think they know what is the problem and a client tells them their problem,they being a big company think that they cant hear it from a client,they would rather be angry and tell us what is our problem,that's a red flag and that is one of their weak points, failure to understand why they fail,their anger does not allow them to think professionally, ShowMax failed because MultiChoice was trying to be like Netflix and not understanding that their clients who are already not happy with MultiChoice had to still pay for ShowMax then pay for Netflix, then pay for MultiChoice if MultiChoice cant make me happy on its own,how can it compete with Netflix and YouTube, so this is how MultiChoice was supposed to respond to me, we apologise for the lack of satisfaction we are giving to you and anyone who experience the same problem with us,we are open to any constructive criticism, because listening to our customers is key to compete with our rivals,we are glad that you have bought this to our attention and highlighted key problems that contributed to our failures,we also are learning that being a big company does not mean we know it all and sometimes we do need feedback to our customers to get a clear Broder and perspective view on how we can improve. 👈This is how MultiChoice should have responded but they decided silence is being professional. This is how I would have responded to thier response,thank you MultiChoice or canal, please be advised that my reviews are not to offend or insult but to say guys this is my feedback on a company that is not understanding that they are losing customers to Netflix and YouTube, with the evolution of smarttv and WiFi I realised that ideas are what made smarttv,WiFi, Netflix, YouTube any many more, Ideas is what has led to them to be where they are not price increases and trying to compete with Netflix by ShowMax, this Ideas has made me learn that you can be great by being you and trying to be like your rivals, MultiChoice being you means being original and being great from your own Ideas, trying to copy what is already there is not gonna help you or being silence everytime you get a review from your clients is very unprofessional from my perspective, a mindset of how dare you say that, I am MultiChoice A.K.A canal we know our problem is not gonna help you,if that is the case, if you knew your problem, you would have known to resolve it and would not try to copy Netflix, I can't pay for DStv, Netflix then pay for Netflix copy ShowMax but what I can do is not pay for ShowMax, giving us full channels for temporary like you did in December is not an idea it is trying to promote DStv premium, how can your frustrated customers upgrade to full channels while doing that they have to go through Netflix, Disney movies,YouTube so please guys understand it's not upgrades that will save you,its Ideas that will bring you customers.