Multichoice show no concern for the consumer

I recieved an sms that I owe on my dstv account which I did not & they disconnected me.I called in to query this & the consultant says there was a glitch with the system & I was 1 of the affected people & immediately reconnected my services.Only to find out that they charged me for this & debited far more than what ive been paying on pricelock.So I called in again & same story about the system.They gave me a case no & said it would be escalated almost 2 weeks im still Waiting.No interrest from multichoice & yet they quick to disconnect & deduct money.Just wish someone would sort this problem out.