MULTICHOICE SHODDY CUSTOMER SERVICES

Multichoice just seems to be getting *********** by the day. The caliber of the consultants working there is really bad, shamefull really. Multichoice call centers are the worst to say the least, wheni comes to customer service and satisfaction. I have spoken to atleast 8 consultants and none could help not even their supervisors are helpful. I called in on the 26th of March 2020 to get my package changed to pricelock. I spoke with Edwin Sedibe(a supervisor to add)who gave me empty promises about resolving my query. To date I have'nt been assisted and they couldn't care less. This is'nt the first time I'm receiving shoddy service from them. They just don't care about coming back to clients or following through.When they say they will escalate a query, they actually mean: YOU CAN FORGET ABOUT US COMING BACK TO YOU. It's UNFORTUNATE that there is no better television programming in South African and that they are the only ones most South Africans depend on when it comes to television broadcasting. If there was something better I would leave faster than they could say "PRICE LOCK. I understand that the shutdown must have increased their call volumes and they are know inundated with call but that is excuse for shoddy customer service.I really wish something better comes up and that they loose clients.