Multichoice Shocking Service

Shocking service from Multichoice after being on the phone for 22m6s still my issue has not been resolved.I called Multichoice call center on the 05.06.2019 with hope that they will rectify their mistake and migrate me to compact as per promo promise.I spoke to the call center agent who advised he had no knowledge of what I was calling about,requested to be put through to a Team Leader who also had no knowledge and he advised they have never had such promotion.The staff had no knowledge of a promotion that was running in Feb/March where an SMS was sent to me advising that if I migrate to DSTV Family and pay my subscriptions for 3 monthson the package I'd get to be migrated to compact on the 3rd month for free being which my 3rd month is the current .Wow I was told they had no clue who was assisting me.I was called by Multichoice 2 agents in March and they helped me with this promotion but clearly they claim I was ****med.i thought all interactions are recorded but clearly not,I want them to be named and shamed I want money back and account cancelled on both subscriptions.Horrible service