Multichoice shocking service

<p>I pay my Dstv account annually in advance. I did not receive a payment reminder at the beginning of May 2016. Mid May I receive sms that my service has been suspended and I owe R9334.01. I go on the Dstv app to pay it. The app says I owe R8934.69 and won't allow me to pay more than that. I pay that amount via the app. I phone Multichoice contact center. They say I must still pay the difference, which was not reflecting on the app. I pay that difference via eft, and am told that my service will reconnect in 15 minutes from payment, which it is. A few days later I get an sms from Dstv welcoming me back. Then a week later my service is suspended again, this time no sms notification. I Phone the call center, they say I am owing around R500. I ask how that can be possible when last week I paid for a years service. They say the payment is not reflecting now. Sigh. I am asked to call my bank to get proof of payment sent to them. All this hassle and admin when the Dstv app is supposed to make life easier for busy people. I am not impressed. Not a good time to be ****ing off clients when there are other options out there for us, let's just say this may be the last time I renew my Dstv.</p>