PN
Patricia N
1 reviews | Active since Jun 2020
09 Aug 2020, 09:21
MultiChoice Servives are a Nightmare!!!
It's been three months now since I have been trying to downgrade my Services, and I have left a Review regarding this issue In June already and now my services have been suspended again because someone chose not to do their Job. I called the customer care line 3times this morning which a costs me airtime as I am on the phone for more than 20minutrs and still no one is able to help me.They always promise to escalate my matters and nothing is ever done! What more should I do???
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Aug 2020, 09:52Hi Patricia Nzongweni,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Aug 2020, 09:52
Official
Hi Patricia Nzongweni,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
PN
Patricia N's updateReviewer Update
09 Aug 2020, 13:41And 5hours later after escalation, if there ever was, i still can't view anything and my açcount is still supsended...
PN
Patricia N's update09 Aug 2020, 13:41
Reviewer Update
And 5hours later after escalation, if there ever was, i still can't view anything and my açcount is still supsended...
DStv (MultiChoice)'s replyOfficial
10 Aug 2020, 18:23Hi Patricia N,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account is active on DStv Compact plus package. Please confirm which package you wanted to downgrade to.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account is active on DStv Compact plus package. Please confirm which package you wanted to downgrade to.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2020, 18:23
Official
Hi Patricia N,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account is active on DStv Compact plus package. Please confirm which package you wanted to downgrade to.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account is active on DStv Compact plus package. Please confirm which package you wanted to downgrade to.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,