LP
Lionel P
1 reviews | Active since Jul 2015
17 Jul 2015, 20:56
Multichoice Services gone down the drain
Firstly it started when DSTV changed their package upgrade/downgrade policy where I was able to upgrade and downgrade as I pleased, twice a month and it was automatically deducted from my debit order. Since the new system upgrade things have gone to ****. I can not upgrade or downgrade anymore without some exceptionally delayed notice. Not by self service, nor by telephone, but instead get sent to a uPay website on which I do not own an account, nor feel like I should be inclined to make one. DSTV has gone down the drain and this is pretty much the last straw before I cancel my subscription and look for better alternatives.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Jul 2015, 13:15Hello lioneldup,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. Please be advised that we have escalated your compliant to the relevant department for consideration.
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we wanted to know if there is anything that we could be off assistance to you. You complain about the self-service upgrade and downgrade option that was no longer available. We confirm that customers are aware of DStv services that are billed on a month-to-month contact.
Please be advised that we have escalated your compliant to the relevant department for consideration.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. Please be advised that we have escalated your compliant to the relevant department for consideration.
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we wanted to know if there is anything that we could be off assistance to you. You complain about the self-service upgrade and downgrade option that was no longer available. We confirm that customers are aware of DStv services that are billed on a month-to-month contact.
Please be advised that we have escalated your compliant to the relevant department for consideration.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply18 Jul 2015, 13:15
Official
Hello lioneldup,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. Please be advised that we have escalated your compliant to the relevant department for consideration.
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we wanted to know if there is anything that we could be off assistance to you. You complain about the self-service upgrade and downgrade option that was no longer available. We confirm that customers are aware of DStv services that are billed on a month-to-month contact.
Please be advised that we have escalated your compliant to the relevant department for consideration.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. Please be advised that we have escalated your compliant to the relevant department for consideration.
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we wanted to know if there is anything that we could be off assistance to you. You complain about the self-service upgrade and downgrade option that was no longer available. We confirm that customers are aware of DStv services that are billed on a month-to-month contact.
Please be advised that we have escalated your compliant to the relevant department for consideration.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,