Multichoice service is trash

Honestly, your service is atrocious and seriously lacking. After being on hold for 2 hours last night and another hour now and counting without any resolution to my issue caused by your own staff leaves a lot to be desired. Why is it that nobody can rectify an issue caused by an agent who clearly has no idea of what she is doing? Supervisors don't call you back, the agents leave you on hold and don't return to the call, like with Nosipho now, after being on hold for an hour the call cuts and then I HAVE TO CALL BACK AGAIN!!!!! I do not have time to be doing all this running around for your staff's incompetence. SOLVE MY ISSUE!!! What am I even paying for! This is why you guys are slowly becoming obsolete, if it wasn't for supersport you'd basically have nothing to offer!

I am extremely frustrated and people need to be held accountable for their lack of efficiency, i.e. I would like to lay a formal complaint against the girl who sold me the promotion and I would like an apology in writing. Additionally, I would like to understand why I've had to call in multiple times and been on hold for an hour each time without resolution and without anybody getting back to me. I will say though that Bongiwe's service was better than any of your previous agents.

In short I am unhappy and I want resolutions! Without it affecting the content that I have recorded on my PVR!