Multichoice service is pathetic

I usually make EFT payments for my Dstv and some times make payment for my friends account on the 31st August 2018I made a payment to my friends account by mistake as I forgot to change the reference number. I called in to report this as my services had been suspended I was told to send through the proof of payment so the funds could be transfered from my friends account( ********** 5) to mine( ********** 8) which I did been given different email addresses speaking to different people. Then finally was told no proof of payment was received the services are back on that was just for 4 days then it was suspended again I called in the same day and was told as a customer "we take your word when you say u have made payment, hence we reconnected ur services but because the people you spoke to didn't attach it we disconnected it again" mind you after speaking to 5 different people. I then spoke to Shanton Alexander who told me he would assist I should send the proof of payment he'll sort it out which wasn't done ,next I spoke to Ansley Taaibos who I made sure I don't hang up till he confirms that he sees the email I sent of the proof of payment which I was assured everything is perfect the accounts department just need to transfer the funds. Happy client, wow too good to be true little did I know that this morning I'd have my services suspended and sent an SMS " we've stopped your Dstv as you've not paid. To reconnect, pay R757.55 using ref ********** 8" so this means the issue was never sorted out. I just called in an the lady tells me the request me declined but she can't see the reason and tells me what the 2000 other agents told me "send me the proof of payment I'll sort it out" but guess what they knock off and then the next person has no idea what u talking about as if they don't leave any notes for the next person to see. Yes mistakes happen and I take full accountability for not checking the ref number but is nobody going to assist instead of giving false hope and keep switching my services on and off. I must say the services we get as clients as just outrageous been given the run around is pathetic