JG
JC G
1 reviews | Active since May 2011
18 Jan 2022, 11:19
MultiChoice service is hopeless.
I tried to buy a streaming package but nothing is working. I paid with my credit card yesterday but the very slow website (I have a 200 Mbps fibre line) showed the balance of R699 as outstanding. Today the balance shows as zero and the amount of R699 is still pending on my credit card. Trying to resolve the problem via WhatsApp is futile.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Jan 2022, 11:31Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Jan 2022, 11:31
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JG
JC G's updateReviewer Update
26 Jan 2022, 12:51The Multichoice DStv streaming website states that:
"Sign up, pay and start watching immediately"
They claim that only 4 easy steps are needed:Step 1Select your package Step 2Create your login details Step 3Setup your payment (paid by Credit Card R699)
Step 4Start streaming I followed these steps on Monday February 17th.
Today on Wednesday February 26th Step 4 is still outstanding.
After my complaint DStv asked for a proof of payment which I sent to them on January 19th.
They rep**** that the issue will be resolved within 48 hours.
On January 20th I got an SMS telling me to pay R771.32!
On January 21st I got an email asking for proof of payment. They also require the reference used although there is no way to provide a reference number when paying by credit card.
It seems that the Multichoice system is not capable to handle credit card payments and they want to put the onus on the client to resolve the problem.
Based on these events the claim on the website the the client can "start watching immediately" is false!
Multichoice is not able to or willing to resolve the problem that exists on their system and I will escalate the problem with this dysfunctional company in due course.
"Sign up, pay and start watching immediately"
They claim that only 4 easy steps are needed:Step 1Select your package Step 2Create your login details Step 3Setup your payment (paid by Credit Card R699)
Step 4Start streaming I followed these steps on Monday February 17th.
Today on Wednesday February 26th Step 4 is still outstanding.
After my complaint DStv asked for a proof of payment which I sent to them on January 19th.
They rep**** that the issue will be resolved within 48 hours.
On January 20th I got an SMS telling me to pay R771.32!
On January 21st I got an email asking for proof of payment. They also require the reference used although there is no way to provide a reference number when paying by credit card.
It seems that the Multichoice system is not capable to handle credit card payments and they want to put the onus on the client to resolve the problem.
Based on these events the claim on the website the the client can "start watching immediately" is false!
Multichoice is not able to or willing to resolve the problem that exists on their system and I will escalate the problem with this dysfunctional company in due course.
JG
JC G's update26 Jan 2022, 12:51
Reviewer Update
The Multichoice DStv streaming website states that:
"Sign up, pay and start watching immediately"
They claim that only 4 easy steps are needed:Step 1Select your package Step 2Create your login details Step 3Setup your payment (paid by Credit Card R699)
Step 4Start streaming I followed these steps on Monday February 17th.
Today on Wednesday February 26th Step 4 is still outstanding.
After my complaint DStv asked for a proof of payment which I sent to them on January 19th.
They rep**** that the issue will be resolved within 48 hours.
On January 20th I got an SMS telling me to pay R771.32!
On January 21st I got an email asking for proof of payment. They also require the reference used although there is no way to provide a reference number when paying by credit card.
It seems that the Multichoice system is not capable to handle credit card payments and they want to put the onus on the client to resolve the problem.
Based on these events the claim on the website the the client can "start watching immediately" is false!
Multichoice is not able to or willing to resolve the problem that exists on their system and I will escalate the problem with this dysfunctional company in due course.
"Sign up, pay and start watching immediately"
They claim that only 4 easy steps are needed:Step 1Select your package Step 2Create your login details Step 3Setup your payment (paid by Credit Card R699)
Step 4Start streaming I followed these steps on Monday February 17th.
Today on Wednesday February 26th Step 4 is still outstanding.
After my complaint DStv asked for a proof of payment which I sent to them on January 19th.
They rep**** that the issue will be resolved within 48 hours.
On January 20th I got an SMS telling me to pay R771.32!
On January 21st I got an email asking for proof of payment. They also require the reference used although there is no way to provide a reference number when paying by credit card.
It seems that the Multichoice system is not capable to handle credit card payments and they want to put the onus on the client to resolve the problem.
Based on these events the claim on the website the the client can "start watching immediately" is false!
Multichoice is not able to or willing to resolve the problem that exists on their system and I will escalate the problem with this dysfunctional company in due course.