Multichoice service irritation

Literally today woke up with my dstv switched off, I called and they tell me it's switched off because I need to pay R680, and have also informed me that I changed my subscription to compact, where as I've never, on the 17th of April I literally just went to DStv whattsapp to clear an error. My issue is, 1. I payed 390 last month as per an sms I received from them, 2. My payment date is the 16th as always, why switch it off 2days prior payment date. 3. Now I'm suddenly liable for a the reconnection fee. Dstv I haven't been satisfied with the repetition in content, I mean the Bourne Supreme movie has played many many many many times I can repeat the words, ohhh no, not to mention, last year's repeats still repeating this year with ******** intent.... But for now we have multichoice, but they have noooooo ooo market appreciation. Really as South Africans we welcome disservice and condone it too.