Multichoice ********** service

Multichoice Customer Care Centre & DSTV It is interesting that 16 major channels are coming to an end on 31 December from the Premium package. Comments suggest that negotiations have stalled, the costs etc. I do not believe this. There is money for SA productions on Showmax on which I have not seen a single show advertised that I would like to see, there is Catch-up which no-one needs due to the constant repetition of programmes and then we have Bravo, another daft channel which will probably go the way of Honey and other such channels. Meanwhile the pricing for Premium subscribers will remain the same. If you are a Compact or Compact plus subscriber you can upgrade to Premium without additional cost, what do Premium subscribers get? Less and less for more and more? I see this as dishonest advertising and marketing. The people who go for this option do not know it yet, but they will be deprived of most of the few quality programmes that will cease to exist on 31 December. Content also seems to have a distinct bias in terms of groups targeted and silly and tasteless programmes seem to be the order of the day. And then there is the Multichoice Customer Care Centre that provides ********** service. No special lines for the elderly or the disabled. I was 6th in the queue yet had to spend 5 hours in this facility before I was seen by one of the Multichoice employees. At lunch and tea time there seems to be a mass exodus with very little consideration for the waiting customers in this “Care” Centre. Ever heard of staff working on rotation? I think one of the Multichoice bigwigs needs to do an Undercover Boss experiment and go and see what really goes on. Many people take up the couches to fall asleep as they know they will wait for a very long time. In addition, no discounts for pensioners either. This must be the only company in SA that disregards pensioners. I am now looking at streaming options to use on my computer. Who needs a TV at all? Multichoice is the parent company and DSTV is their flagship. Well, how the mighty have fallen. The only programmes that seem to not “die” are the Housewives, The fabulous fat life or whatever and Lottery Dream house. Even Cake Boss as we are still watching shows from 2016! There is very little content for the more discerning viewers who would like their intellects stimulated. Shame on you Multichoice and DSTV especially for conning Premium subscribers! R.R-Taylor *** ***