MultiChoice Service

Firstly, one of their funeral cover consultant contacted me and offered me a funeral policy that has "No Cost to me" but I was surprised when I was told there's an additional R200+ on my monthly premiums. Secondly, they're charging more than what I'm suppose to pay for my Compact package that has showmax + PVR access which amounts to R687. Today I contacted them because I want to pay for my monthly premium and I'm told I need to pay R1151 + and additional R977 so that I can continue watching until the 27th of February. Mind you I'm using a 1 decode on compact package. Their consultant failed to assist me to a point of saying I'll have to talk to another consultant because she/he is having technical issues.