Multichoice service

Good day I have a problem. My dsvt was disconnected on 1 June 2021. I went on self-service 30 June it showed I must pay R289. I went and payed R547 at money market Shoprite. I went on to self-service again it showed I had R131 unused credit. My dstv was not reconnected. I phoned multichoice to find our why the customer consulted was not very helpful and very unprofessional. Told me I must pay another R202 that is outstanding. I told her to explain and she told me that their pay date is 28th.. Not my arrangement. Later I fou d my dstv Co nected. This morning 4 July my dstv was disconnected again. I want onto self help. It showed I have to pay R404 reconnection again. I cannot u destand what is happening. Please se help