multichoice service

I am really disgust with the service that DSTV gives their client , this problem i have is over 2 years now and it seem they really don't care about their client. very soon someone will have to challenge DSTV and bring a better service provider, i have been run around like a headless chicken since 2019 December and this whatspp service doesn't even work and you have to take your own time to call so called customer service who also have unlimited service and everything needs to be escalated but it will never be resolved . this morning i called spoke to Fikile who promised that in about 45mins will receive an sms about the correct amount to my decoder but to my surprise i received an sms after 45mins later that i need to pay an amount which is 2 times what i discussed with them . does this mean i have to call again ? really this is annoying and do not call yourself customer service , you do not have best interest of the customer all you do is try to mess people out even pensioners are being taken for a ride. sort you internal problem and leave customer who pays for this service or soon one of the big companies will see this gap and once they in forget about bringing the figures back