1 reviews | Active since Feb 2017
MULTICHOICE SERVICE
<p>i HAVE GENERALLY FOUND SERVICE FROM MULTICHOICE VERY GOOD WHEN WANTING TO CLEAR ERRORS OR CONNECTING TO THE HOLIDAY SERVICE. THE ONLY PROBLEM IS THAT IT IS EXPENSIVE IN TERMS OF CELL PHONE COSTS.</p> <p>ON 23 JANUARY I AGAIN ASKED THAT MY HOLIDAY DECODER BE ACTIVATED AND SERVICE WAS EXCELLENT. THE STAFF MEMBER DOING THE CONNECTION THEN SOLD ME THE NEW EXPLORA DECODER TO BE INSTALLED AT R949.00 PER MONTH WITH MINIMUL CONNECTION COSTS. HE ESTIMATED THAT TO BE AROUND R200.00. HE ALSO SAID THAT I WOULD BE RECEIVING A CALL TO ARRANGE INSTALLATION. I TELEPHONED AGAIN ON 28/1 TO FIND OUT WHAT THE PROGRESS WAS. I WAS TOLD THAT MY ORDER WOULD BE ESCULATED AND THAT I WOULD BE RECEIVING A CALL REGARDING INSTALLATION. I AGAIN PHONED ON 29/1 AND AGAIN ON 1/2 AND EACH TIME THE SAME STORY NAMELY THAT THEY ARE ESCULATING MY ORDER AND THAT I WOULD RECEIVE A CALL.</p> <p>ON THE 9/2 AT 10H24 I AGAIN PHONED AND THE OPERATOR TOLD ME THAT THEY HAD PLACED A CALL TO ME BUT I FAILED TO ANSWERE. HE ACTUALLY TOLD ME THAT MY ORDER HAD BEEN ACTIVATED AND THE PERSON DEALING WITH THE ORDERS WAS SITTING CLOSE TO HIM AND THAT HE HAD INDICATED THAT HE WOULD PHONE ME WITHIN HALF HOUR TO ARRANGE INSTALLATION. AGAIN NO CALLS WERE RECEIVED. SO AT 11H58 I AGAIN PHONED AND WAS TOLD THAT THEY WOULD BE PHONING ME SOON. THIS STAFF MEMBER USED THE WORD "AWSOME" AT THE END OF JUST ABOUT EVERY SENTENCE.</p> <p>THERE WERE NO CALLS RECEIVED OR REGISTERED AS MISCALLS ON MY PHONE.</p> <p>ON 10/2 I PHONED TWICE AND IT WAS THE SAME REPETETIVE STOREY OF ESCULATION ETC.</p> <p>ON THE 13/2 I AGAIN PHONED AFTER RECEIVING A MISCALL WHILE I WAS BUSY ON THE PHONE. THE OPERATOR WAS UNABLE TO HELP ME AND AFTER RECEIVING THE SAME ANSWERES AS BEFORE I ASKED TO SPEAK TO A MANAGER. </p> <p>I WAS PUT THROUGH TO TEDDY. HE ASSURED ME THAT HE WOULD SEE TO IT THAT MY ORDER WOULD RECEIVE ATTENTION AND THAT THEY WOULD BE CONTACTING ME. </p> <p>i ALSO ASKED WHY DO THEY NOT PHONE AGAIN AFTER THE FIRST CALL WAS NOT ANSWERED. A PERSON COULD BE BUSY AND UNABLE TO ANSWERE. I RETURNED THE MISCALLS BUT THE NUMBER 10 ********** DOES NOT ANSWERE. SO WHERE TO FROM HERE??</p> <p> </p> <p>DATE TIME DURATION</p> <p>23/1 19h33 42 min<br />28/1 13h53 6 min<br />29/1 11h01 21 min<br />1/2 14h39 5 min<br />9/2 10h24 6min<br />9/2 11h58 5min<br />10/2 09h13 1min<br />10/2 09h15 6min<br />13/2 11h30 13min</p> <p> </p> <p>IAN FARLEY</p> <p> </p>
Dear IAN FARLEY
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter Team
Best regards,
Dear IAN FARLEY
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter Team
Best regards,
Dear IAN FARLEY
We have forwarded your query to the PriceLock team, they will contact you shortly with your concerns.
Regards
Elna
Best regards,
Dear IAN FARLEY
We have forwarded your query to the PriceLock team, they will contact you shortly with your concerns.
Regards
Elna
Best regards,
I have received a rather lenghty telephone call from multichoice representative MPO and also a installation reference 420611 today 15/2/17. I am told that the decoder will be despatched in the next 2-4 days.
I was also assured by MPO that my extra view would be included.
My main concern was the change over from my existing contract of 833.00 a month to the new 949.00 a month contract. I was told that the contract of 949.00 a month was effective on delivery of the decoder. I would have thought that it became effective from the date that the new smart card was activated and my existing one cancelled. I explained to MPO that my concern was that your prefered installer takes several days or weeks to install something that i am paying for but not using.
He assured me it will all be done on the same day. Please check the recorded conversation.
Sincerely
Ian farley
I have received a rather lenghty telephone call from multichoice representative MPO and also a installation reference 420611 today 15/2/17. I am told that the decoder will be despatched in the next 2-4 days.
I was also assured by MPO that my extra view would be included.
My main concern was the change over from my existing contract of 833.00 a month to the new 949.00 a month contract. I was told that the contract of 949.00 a month was effective on delivery of the decoder. I would have thought that it became effective from the date that the new smart card was activated and my existing one cancelled. I explained to MPO that my concern was that your prefered installer takes several days or weeks to install something that i am paying for but not using.
He assured me it will all be done on the same day. Please check the recorded conversation.
Sincerely
Ian farley
After posting the above reply I received a call from multicchoice ********** at 18.26 which was a miscall 32 seconds. Then I received another call at the same time from the same no. i answered and the caller said ' hello this is' and the call ended after 5 seconds. Thereafter no further calls. What is going on here ?
After posting the above reply I received a call from multicchoice ********** at 18.26 which was a miscall 32 seconds. Then I received another call at the same time from the same no. i answered and the caller said ' hello this is' and the call ended after 5 seconds. Thereafter no further calls. What is going on here ?
Dear IAN FARLEY
Thank you for taking our call and for confirming that our Installer team were in touch with you and have made arrangement to assist you today.
Please let us know if you are not happy with the outcome once they have been to your residence. We will gladly assist.
Kind Regards,
Elna
Best regards,
Dear IAN FARLEY
Thank you for taking our call and for confirming that our Installer team were in touch with you and have made arrangement to assist you today.
Please let us know if you are not happy with the outcome once they have been to your residence. We will gladly assist.
Kind Regards,
Elna
Best regards,
I contacted the Satelite shop on 20/2/17 at 13h16 in a 7 minute call which was taken by Renay. She undertook to call me back on the 20 th, Not supprisingly this never happened. She had to check when they could fit me in so as to do the installation. I asked why she cant check while on line and she rep**** she had to go through 3 books, Check the recorded conversation.
When she had not returned my call I then contacted another installer in the evening DEUCE DEUCE Technologies who said they could fit me in the next day being 21/2/17,
They eventually came at 17h00. The installer was in a hurry and wanted me to to finalise the installation by contacting DSTV for the setup. I told him that I was not happy with that as he had not even seen whether I was getting channels, He did not seem to know his trade as he left my old decoder connected, After asking him why he had not removed the old decoder he said i did not tell him. he told me i had to connect EXTRAVIEW myself via the phone with DSTV.
Seeing that I had asked another installer to assist he eventually stayed and phoned MULTICHOICE to do the connection. but not extraview. I had told him I was prepared to pay him but he rep**** he did not have time to do it.
He seemed very limited in his knowledge.
No explanation as to the remote was given.
My private installer will make sure extraview is working tomorrow.
I then asked another installer to assist.
I contacted the Satelite shop on 20/2/17 at 13h16 in a 7 minute call which was taken by Renay. She undertook to call me back on the 20 th, Not supprisingly this never happened. She had to check when they could fit me in so as to do the installation. I asked why she cant check while on line and she rep**** she had to go through 3 books, Check the recorded conversation.
When she had not returned my call I then contacted another installer in the evening DEUCE DEUCE Technologies who said they could fit me in the next day being 21/2/17,
They eventually came at 17h00. The installer was in a hurry and wanted me to to finalise the installation by contacting DSTV for the setup. I told him that I was not happy with that as he had not even seen whether I was getting channels, He did not seem to know his trade as he left my old decoder connected, After asking him why he had not removed the old decoder he said i did not tell him. he told me i had to connect EXTRAVIEW myself via the phone with DSTV.
Seeing that I had asked another installer to assist he eventually stayed and phoned MULTICHOICE to do the connection. but not extraview. I had told him I was prepared to pay him but he rep**** he did not have time to do it.
He seemed very limited in his knowledge.
No explanation as to the remote was given.
My private installer will make sure extraview is working tomorrow.
I then asked another installer to assist.