Multichoice Secunda's terrible service

I received a few messages last year December to exchange my dual view decoder for a explora and single wiev hd decoder.So off i went to Secunda Multichoice.There they said they dont have any stock.So I waited about a month and gave them a call,first the lady said they had no stock,but asked what i wanted,when i told het she said I csn com they have stock.I took my decoder in and was told they will put in my application.And phone me when it is done.After a few weeks i phoned to hear what was happening,was told they are still working on my application .After a few days they phoned to say I can com pick up my decoder.Went there,received it,but when I got hom I saw they gave me two single view decoders.So i phoned the insurance from whom i received the sms'ses,they said i must go back because the must give me a explora,single view decoder and free instalation.When i got there at multichoice they said the "system"said they must give it to me like that.But they will call me when they have the explora.I called them 3 weeks later but apparently they are still working on my application and will call me.Obviously i dont have any hope that they will call me,I will have to call them I have never heard of anything as *********** as that.I should be able to walk in with the old decoder and out with the two new ones.But Multichoice in Secunda has no customer service at all.Where have you ever heard that an application for something Multichoice offers shoul take 2 months to process.How long is this still going to take?This is really unexptable!!