TS
Thandi S
1 reviews | Active since Jun 2021
26 Oct 2021, 10:37
Multichoice ********118
I had a problem with my decoder for 2 weeks, when I called in I was never given an advice as to suspend my services while I was busy sorting out the issue, now I am expected to pay the full amount. Kaitleen from customer services told me. Someone must call me now because I need to go pay today, otherwise I won't pay the reconnection fee if you disconnect my services.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Oct 2021, 11:02Hi Thandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Oct 2021, 11:02
Official
Hi Thandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
TS
Thandi S's updateReviewer Update
27 Oct 2021, 12:29I am still waiting for the call, Andile from dstv multichoice knows about this situation
TS
Thandi S's update27 Oct 2021, 12:29
Reviewer Update
I am still waiting for the call, Andile from dstv multichoice knows about this situation
TS
Thandi S's updateReviewer Update
29 Oct 2021, 06:44Multichoice is failing to deliver for the services I have paid for.
1. You took 2 weeks to resolve the problem I had with my decoder
2. Your urgency specifically in Bkick XX give us contact number that is not working
3. Why am I paying for insurance on my decoder?
4. Customer service consultants (some) give half information now I must pay for it
5. During that 2 weeks we could watch TV because the decoder was faulty, and I was never told that I needed to suspend it until the matter was resolved. Apparently I am excepted to pay full subscription because my decoder was active on your side. Am I paying for my services to be active on your side or to be active on my side?
6. Now you reduced my channels that I paid for
Sort this matter out today because I won't let it go, I will take t to other social media and Icasa if I have to
1. You took 2 weeks to resolve the problem I had with my decoder
2. Your urgency specifically in Bkick XX give us contact number that is not working
3. Why am I paying for insurance on my decoder?
4. Customer service consultants (some) give half information now I must pay for it
5. During that 2 weeks we could watch TV because the decoder was faulty, and I was never told that I needed to suspend it until the matter was resolved. Apparently I am excepted to pay full subscription because my decoder was active on your side. Am I paying for my services to be active on your side or to be active on my side?
6. Now you reduced my channels that I paid for
Sort this matter out today because I won't let it go, I will take t to other social media and Icasa if I have to
TS
Thandi S's update29 Oct 2021, 06:44
Reviewer Update
Multichoice is failing to deliver for the services I have paid for.
1. You took 2 weeks to resolve the problem I had with my decoder
2. Your urgency specifically in Bkick XX give us contact number that is not working
3. Why am I paying for insurance on my decoder?
4. Customer service consultants (some) give half information now I must pay for it
5. During that 2 weeks we could watch TV because the decoder was faulty, and I was never told that I needed to suspend it until the matter was resolved. Apparently I am excepted to pay full subscription because my decoder was active on your side. Am I paying for my services to be active on your side or to be active on my side?
6. Now you reduced my channels that I paid for
Sort this matter out today because I won't let it go, I will take t to other social media and Icasa if I have to
1. You took 2 weeks to resolve the problem I had with my decoder
2. Your urgency specifically in Bkick XX give us contact number that is not working
3. Why am I paying for insurance on my decoder?
4. Customer service consultants (some) give half information now I must pay for it
5. During that 2 weeks we could watch TV because the decoder was faulty, and I was never told that I needed to suspend it until the matter was resolved. Apparently I am excepted to pay full subscription because my decoder was active on your side. Am I paying for my services to be active on your side or to be active on my side?
6. Now you reduced my channels that I paid for
Sort this matter out today because I won't let it go, I will take t to other social media and Icasa if I have to