Multichoice ****med me

On the 20th of Feb I made a double payment into my DSTV account and I called my bank so see if we can reverse the payment. The bank said they can’t help me and I’d have to call DSTV. I called DSTV to notify them of the error and they advised that only one payment was reflecting on their side and that I’d have to submit the following documents which I did: • Proof of payment; • Bank statement reflecting the payments; & • Copy of ID which I did as per attached items.

The money was refunded and I was happy with the service overall. However on Wednesday I received an SMS saying my account will be debited as I did not make any payment on my account for the Month of March. Firstly I have not given DSTV access to debit my account and secondly the payment has been made for the month of March. So I called your call centre again to enquire about the SMS received. I was told that no payment is reflecting as I reversed the payment and that I will be debited for the month of March. I asked the consultant assisting me to have a look at the previous query and see that it was resolved and a payment was made to which I re-sent her the documents again. She advised that the documents provided were not sufficient evidence and that I’d have to get “payment slip” from my bank. I went to the branch to inquire and there is no “payment slip” for such a payment, so instead I asked that they stamp the proof of payment as to verify it. I sent to the Consultant again and she has come back to me and says that I must send it to Finance Department as they will ask for “payment slip”. I sent the email on Friday, still no response from the team and my account has been deducted. Now I am going to incure additional charges from my account to have it reversed.