Multichoice ****

Multichoice is running a **** on all of its clients. Last week I was querying the fact that my Black Friday Price Lock contract would end in February 2021 where it was valid for 12 months and was taken in November 2019.

Secondly I recently asked for a breakdown of why my account was spiking and the agent was not helpful at all via the live chat I had. I then went ahead to call the call center and I was told I have was being charged for having a PVR facility, the playbacks and the pausing while watching & that was access fee of R95 pm. When I took out this contract I was informed I would be paying R499, I then went ahead to take out an insurance for R35 - so initially my monthly payment is meant to be R535 pm and in November 2020 I rented out a movie which was R45 but I am being charged- R682,34.

The breakdown is as follow: Compact - R499 Access fee - R100 Decoder Insurance - R35 Prorata- R3,34 Outstanding Fee - R45 TOTAL: R682,34

I pay my account in the 27th of each and every month and never missed one payment but I am being charged such extra amounts that I never signed up for.