DW
Dianne W
1 reviews | Active since Dec 2020
25 Apr 2021, 18:21
MultiChoice ****
Watch out for MultiChoice ****! Offered upgrade to premium package with 2 months upgrade free. Cut your service after 3 weeks and tell you to pay upgrade fee. 6 phone calls later, escalated to 4 different managers who will resolve the issue and call me back. Not a call back and permanently cut off! Shocking service and clearly a ****! Netflix hurting them! They are offering ***** deals! Go listen to all the calls -' Managers'!!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Apr 2021, 19:39Hi Dianne Woodward,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Apr 2021, 19:39
Official
Hi Dianne Woodward,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DW
Dianne W's updateReviewer Update
25 Apr 2021, 19:4014 phone calls to multichoice today to try resolve Their error! Not one agent or manager has called me back. The last agent decided it was simply easier to drop the call. I give my contact details on each call. Shocking customer service - but clearly that means nothing to MultiChoice!
DW
Dianne W's update25 Apr 2021, 19:40
Reviewer Update
14 phone calls to multichoice today to try resolve Their error! Not one agent or manager has called me back. The last agent decided it was simply easier to drop the call. I give my contact details on each call. Shocking customer service - but clearly that means nothing to MultiChoice!