Multichoice -****!!! BAD SERVICE and Employees need training

On the 3rd of January i paid R295 and i was told it was only for view ,when i paid online it said Decorder+Streaming .They couldnt connect my dish since then so my money went down the drain just like that .Today i went to pay at the outlet in Mondeor johannesburgand i was charged R144 outstanding fees what for ? As i have never had my decoder connected .i made a call today 02/06/2022 @ 16h58 to connect my dstv that i paid for including the R144 i a ****** R144 +R295 by multichoice who has no valid reason why these were not refunded.i requested a call recording for todays call as it was evident that this is the time i was connecting my services for the very 1st time. Last week Sunday 29/05/2022 i called into the contact centre i spoke to Wanga Mahlasela emp nmbr :9127 whom i raised a complaint with she advised me her Team leader Dinesh Budhoo would call me in 48hours since then i have yet to recieve a call dusgusting customer service .Today i spoke to Sphesihle Singata who didnt have any telephone ettiquete muted me and i was speaking alone ,i requested from a team leader :Alyssa Crozett to request the whole call recording for me and email it to me she advised that she would request Melody Smith -QA consultant and QA manager - Antonio Booysens to send this to me .i have used more than R300 airtime calling your useless customer service and chatting online i responded to all surveys they sent through as part of my concerns nobody called me about my dissatisfaction .Multichoice is happy to just take our money but no action .i want to take this to the ombudsman aswell as it is very *********.