Multichoice's unfortunate business rules

NOT A HAPPY CUSTOMER<br> <br> As a Premium Package and long standing customer of Multichoice I have an existing setup- Primary -Explorer, secondary - PVR Dual view<br> 1- Before leaving for holiday I called the Multichoice contact centre and was advised to leave my home setup as is and use holiday home single view HD as per normal<br> 2.On calling from my holiday home I am told that as I am on an Explorer payment plan (something they called me and sold me)I am no longer able to transfer the service , by breaking the 24 month Explorer contract. This was never explained to me at the time, and that I will be liable for double billing even though I am only using one service.<br> in term of treating customers fairly legislation this is not ethical or disclosed. <br> This is totally unacceptable and a blatant financial waste.<br> I consider myself to be a longstanding good customer, and have never missed a payment with Multichoice over many years.<br> <br> <br> NOT HAPPY!!!